Refund & Cancellation Policy

Last Updated: 01/12/2025

At ZERIVOX LOGISTICS PRIVATE LIMITED, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how refunds, cancellations, and related processes work when you shop with us on https://zerivox.in.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

Orders can be cancelled only before they are shipped.

Once the order is dispatched, it cannot be cancelled under any circumstances.

To cancel your order, go to:

My Account → Orders → Cancel Order

If your cancellation is successful, you will receive a confirmation email/SMS.

1.2 Cancellation by ZERIVOX LOGISTICS PRIVATE LIMITED

We reserve the right to cancel an order in cases such as:

  • Payment failure
  • Invalid or incomplete address
  • Product out of stock
  • Technical issues
  • Fraudulent or suspicious activity

If your order is cancelled from our side, a full refund will be issued.

2. Refund Policy

2.1 Refund Eligibility

Refunds are issued only for:

  • Approved returns after QC check
  • Cancelled prepaid orders
  • Failed or duplicate payments
  • Orders cancelled from our side

Refund is not provided in the following cases:

  • Used or damaged products returned
  • Return request raised after the eligible period
  • Non-returnable products such as socks, stockings, dupatta, scarf, etc.

2.2 Refund Modes

Refunds are processed based on the payment method used at checkout:

Prepaid Orders Online Payment:
Amount will be refunded to the original payment method such as UPI, card, wallet, net banking, or any other digital payment method used during checkout.

Cash on Delivery COD Orders:
Refund will be issued via bank transfer or store wallet credit, as per customer preference and company policy.

2.3 Refund Processing Time

Approved refunds will be processed within 3–5 working days from the date of refund approval.

Bank or payment gateway processing time may slightly vary depending on the customer’s bank, UPI provider, card issuer, or payment gateway.

You will be notified once your refund is initiated.

3. Return-Based Refund Conditions

Refunds for returns will only be processed after:

  • The product reaches our warehouse
  • The product passes the quality check QC

Refund may be rejected if:

  • Product is used, washed, altered, or damaged
  • Original tags, packaging, or accessories are missing
  • Incorrect or unclear images/videos are submitted
  • Product falls under non-returnable category

If QC fails, the product may be returned back to the customer as per company policy.

4. Failed or Duplicate Payments

If your amount is deducted but the order is not confirmed:

The bank or payment gateway usually refunds the amount within 3–5 working days.

In rare cases, the refund timeline may vary depending on the payment gateway, bank, UPI provider, card issuer, or wallet provider.

If the amount is not refunded within the expected timeline, please contact us with your transaction ID for assistance.

5. Late or Missing Refunds

If your refund is delayed:

  • Check your bank, UPI, card, or wallet statement
  • Contact your bank or payment provider for pending refund status
  • If still unresolved, email us with your order and payment details

Please share the following details for faster support:

  • Order ID
  • Payment screenshot
  • Transaction reference number

We will review your case and assist you accordingly.

6. Contact Us

For any questions regarding refunds or cancellations, reach out to us:

Phone: +91 9967656495
Email: info@zerivox.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM